ButGet Studio

Not good not bad

Was browsing through carousell and contacted a few contractors to come down for a quote as we need to redo our entire kitchen. Most are not willing to come down for a discussion on site unless we are keen on the packages. But non of the packages suit us at all. Untill we found a seller named “Directcarpenter” who is willing to come down the very day to our place. So the guy named chris came over to our place in the evening, then we realised they do provide renovation works as well. The way he guided us through made us feel he’s experienced enough and not just trying to push us for any confirmation. We received the quote within a few days and decided to give them a try since we are do tired of the repeated process of getting someone down to quote. 7 weeks later, both our toilets and kitchen are completed and we are definitely satisfied with the works as proposed in the 3D! Though there were some minor defects, their carpenters came back and rectified and I would say everything look perfect! Had recommended them to our neighbours and glad they had took them as their contractors as well.

Was browsing through carousell and contacted a few contractors to come down for a quote as we need to redo our entire kitchen. Most are not willing to come down for a discussion on site unless we are keen on the packages. But non of the packages suit us at all. Untill we found a seller named “Directcarpenter” who is willing to come down the very day to our place. So the guy named chris came over to our place in the evening, then we realised they do provide renovation works as well. The way he guided us through made us feel he’s experienced enough and not just trying to push us for any confirmation. We received the quote within a few days and decided to give them a try since we are do tired of the repeated process of getting someone down to quote. 7 weeks later, both our toilets and kitchen are completed and we are definitely satisfied with the works as proposed in the 3D! Though there were some minor defects, their carpenters came back and rectified and I would say everything look perfect! Had recommended them to our neighbours and glad they had took them as their contractors as well.

Pardon me everyone but I will be writing a long feedback on this reno contractor to save the rest from having the same problem and regret in engaging this company like I did. Am new here. But really feel the need to create an account here to share this bad experience with all of you readers.

Have actually engaged this company for renovation of my resale unit after knowing it through the Facebook(Amazingly, rating over there was good, but its FB afterall, comment and rating can be filtered and controlled). Am extremely disappointed with the services and workmanship provided. IC(Chris) is a very irresponsible and person though he appeared to be very knowledgeable in attending to me before payment has been made. But as saying goes, Knowledge without action is simply as good as nothing Throughout the whole reno process, other than asking for payment(initial and subsequent ones), he was often missing when needed. Calls and messages can be called and sent for up to a week before he gets back to you with lame excuses. All I was expecting was just a reply AT LEAST. A lot of all these excuses have been patiently entertained in between. He is totally two different persons before and after receiving the deposit payment. Most frustrating part is that he is the overall In-charge of this small company, and I have no-one to provide feedbacks and complaints to. Don’t think there are other reno in-charge in this company. He is the only one doing the coordination of the reno work.

First and foremost, when it comes to workmanship, no doubt price are cheap, but it came with a price too. Quality of material used and skills of the labour are really terrible. In the end I had to fork out another few thousand dollars engaging other contractor just to re-do my flooring.

Showering system was installed in an awkward and uncomfortable position(In the first place, I wasn’t even asked on the preferred position that I wanted) and when told to re-adjust the position to address the issue, I was told that there wont be any warranty anymore for that area if I were to do so. Simply speaking, he just want to save on the trouble of doing so. In the end, I have to spend another sum of additional money just to get others to re-install the system.

Patience ran out and decision was made to terminate his service of doing the rest of the things in the quotation. But this is not the end. The amendment needed to been done was delayed and dragged further. At this point of time, after knowing that I wouldn’t be using his service further, his attitude change from bad to worse, playing punk with me by not answering and replying my message and calls promptly. This has seriously caused a lot of inconvenience in between as I had to still engage other contractor for other stuff.

Hopefully, my feedback and advice will help for those who are thinking to engage this company. The choice is yours to be made. I am just here sharing what I have experienced with this company.