From ID to Project Manager, their work ethic is deplorable. They have no time for you after you sign the contract.
1) the measurement for my room is wrong. We have to shift the layout 2 Weeks before handover, wasted money spent on an entertainment area. How can both ID and PM missed out on that? It’s even on 3D!
2) didn’t give us what we want even when requirements are made clear right at the start. I asked for a specific lock a specific look for the stairs railing . 4 weeks into handover I was told it cannot be done. I have to accept what I have time for.
3) they will pay u lip service on small matters but miss appointments, take over key but didn’t being work even though time line is tight.

This place needs to be shut down. We Terence Neo is a fraud.

Writing this review less than a year after completing our renovation. Beware of this company. Costings are not transparent. They will claim many Variation order works. They even had the audacity to charge me 700 for a plywood door that they claim was custom made but was ridiculously made by glueing bits of leftover plywood together and slapping on some paint. Barely one year into living in the house, the new walls constructed by them have multiple cracks and the silicone glue for all the build in furniture has cracked with some of the laminate peeling off. I would not have mind if I paid a Budget price for the renovation, but with the money you will be paying, I recommend better ID firms. A shame of a company. Do not do any renovation with them.

i had worked with a couple of interior design firms on a few commercial projects and i would like to say this was one of my worst experiences.

a) the 3D layout was not properly done, the wrong kind of furnishings were proposed as the Id was well aware there was no false ceiling. requested for a proper 3D and got rejected.

b) quotation done up was as vague as it can be, not knowing that it would lead to more VO, jacking up the overall budget, it was a regrettable decision made.

c) despite paying more than the market rate, the whole project was progressing at a snail pace and little consideration was made on their part to me that i have a business to run.

d) the overall look was different from the 3D wrt lighting works. they had argued that it’s not possible to achieve the lighting because of my fixtures. a second opinion from a professional was that there were many degrees of brightness of a bulb which would affect the colour. well, after much argument, they did change to an acceptable set of lights for me.

e) mediocre workmanship with mediocre materials used if i were to compare apple to apple for the same thing that was better from another project done at a lower cost. the door had better finishes with a more sturdy door mechanism.

there’s a whole world of difference between good and bad firms. hopefully this review would give a better level of expectations to anyone working with them.

Good workmanship and service! Thanks Elden!

I liked the design proposal and that was the reason I went with them.

A few issues then followed:

a) initial quotation was not detailed enough to cover all required items/fixings. A series of Variation Order (VO) followed. Initial quotation was 60k. After a series of VO, final cost was nearly 90k.

b) almost every activity outlined in the schedule was delayed. Completion time was supposed to be 6-8 weeks. After a lot of follow up on our part, the project finally completed on week 11.

c) initial painting was horrible. Need to keep insisting on reprinting before better painter did a better job.

d) need to check quality of work on every single thing n make them redo until satisfactory. I missed a row of switches n so now I have to live with a row of slanted switches. It’s not straight at all. It’s the first thing my guests noticed. Throughout the project, the company was supposed to be the project manager and give us a peace of mind. Our experience? A nightmare. We had to follow up closely as if we were the project managers.

e) I recently discovered nuts n bolts in my toilet rusted. This is less than a year. They refused to take responsibility of it and accused vendor for not delivering the correct parts. We contacted vendor and they claimed they delivered whatever that comes in the box from principal company. Upon contacted, principal company claim not responsible as they always deliver correct parts. So the promise of a year warranty for workmanship? Not delivered.

Costing, project execution and workmanship have seriously huge room for improvements.

When we compared notes with friends who had home renovations, there are great differences between good design companies and bad ones. Wishing you luck if you decided to go with them as from our experience, you will need plenty. Hope yours is a better experience than ours.