Fifth Avenue Interior is a local-based interior design firm specializing in custom residential, retail and office design. As a full service firm, all projects receive singular focus and attention to details, which carries a successful project from concept through to completion.

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Samuelyeoh Posted on January 2017 June 3, 2017 4:52 am
Value For Money
Workmanship
Service
Design (Applicable for Interior Designers)
Experience & Professionlism

Engaged Fifth Avenue 2 months ago to do our reno. Just thought I’d share a bit of our experience for our 4 room HDB.

Before we signed on the dotted line and paid the deposit, ID was very responsive. My wife has many different ideas, ID everything also say can. But after the deposit was paid, the responsiveness dropped tremendously. At first I put it down to first home owner jitters, but eventually when the job started, the same issue remained – ID does not respond to text messages or only do so after a long time, calls go unanswered unless he wants to tell us something instead, and often late for our meetings, almost like avoiding us.

ID was also very forgetful, some of the items or designs for things like doors, toilet items, etc, my wife would have instructed early on, but the ID seems to have clean forgot and ask or chose the wrong items later on, leading to some delays. In fact, the ID forgot our start date and ended up pushing back things by a week. When asked if HDB inspection was necessary, at first say no need, then start work that time only say need, further delaying the project again. Still had the cheek to tell me it’s only a few days.

The management of the timeline also is not very good, for days our house would be sitting empty with no works done despite the schedule the ID had drawn up. He would tell us that the contractors are coming down on a certain day, but when I go down to inspect, the contractors are not there and he would tell me they are coming another day. Things that previously he say can, now suddenly say cannot, but only tell us at the very last minute when things are about to be put up, such as the design for the cabinets or the position of the showers. All these could have been avoided if the ID had looked at it much earlier before the actual works started, especially when my wife kept questioning whether it really could be done, yet he still say can. Needless to say, this will delay things further as we have to look at alternatives, or be forced to accept something we don’t want (which we suspect is the idea). Worse still, sometimes it’ll be done wrongly without consulting us, then tell us too late, cannot be fixed.

The entire experience has been very harrowing for us. We are both super stressed and this even affected our sleep and our relationship. Not good for newly married couple. So I would advise anyone thinking of engaging Fifth Avenue to be careful and go in with your eyes wide open.