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I had engaged JP Concept immediately after my friend recommended them, as I had trusted my friend. I am a satisfied customer as the result turned out to be what I wanted. My expectations were met and there were thankfully no issues during the renovation process. The ID was prompt and was experienced. He was able to answer our questions and allay our fears. There really was nothing to complain about, as I felt JP managed the project admirable to end. What was great was that the handover was earlier than expected. So far, the works have been holding up well and I have had no issues with the workmanship.