Noa Sleep

My husband and I recently felt it was time to move on from our Tempurpedic
(memory foam). The foam had cracked and was really hot to sleep on.

A friend of ours told us to check out a new brand called Noa Sleep (www.noasleep.com) which we
did. We were unsure about purchasing online, but everything about the process
turned out great.

The Noa support team was excellent, unbelievable really. Rachel was amazing. I
must have spoken to her 3-4 times. Our delivery on a Friday night was a little
late but the third-party transporter was friendly and professional. The bed is
probably considered medium firm which is nice and plush. I loved the 100 night
trial idea…

I really like the Noa mattress. My husband and I really love the team there. I
recommend it to friends and family. Wishing Noa success in Singapore.

I have seen these guys a lot on facebook last couple of months… Then next thing you know, we realized it had been 12 years with the same mattress. after hopping from store to store I remembered about these NOA MATTRESS guys and said why not? there’s a 100 nights to return the mattress. We tried it and we’re actually very happy with it overall. No issues whatsoever, mattress came in 2 days!

NoA really came through for me. We shopped around so many stores, and it was getting extremely complicated, and expensive. my wife liked something, I wanted something else, vice versa. Anyways, came across noa on social media. i was totally against the idea of buying a mattress online at first. But when you think about it: you have 100 days to return it and get a full refund. took a couple of days to sink in and we decided to try it. they called me less than 24 hours after my purchase and delivered in 48 hours. we’ve had it for 10 days now, and it’s a huge improvement from what I had before. We’re both really happy with it.

Wow! I’m very surprised of this review. I’ve had amazing service, very responsive. Also, the mattress is really great… You won’t find better at this price.

Young online based company.

Initially, I was quite worried about purchasing a mattress online but the 100-nights-free trial and the excellent pre-sales service convinced me.

After 1 month plus of using the NOA mattress, I noticed a bump bulging on one of the side of the mattress. The inner foam had seems to have shifted. I quickly informed NOA about the matter and promptly, NOA arranged for a replacement.

The replacement was supposed to be done last Friday at 7pm. I waited until 7plus, it didn’t come. I waited longer, it still never came. I contacted NOA through email and was informed that they don’t have the driver’s contact number. Then it went silence. No ownership.

I waited up until 8.30pm until I then make the obvious assumption that the replacement promised would never take place. It never did.

The whole entire ordeal of waiting is just a NIGHTMARE. I only had email as main mean of communication. Nobody bothered to call me and explain what had happened, even until now.

NOA themselves doesn’t know how to deal with the matter.

It’s an irony that they have good customer service but unable to resolve such situation. The customer service obviously not well trained on crisis management.

The fact that they themselves can’t reach out to their own transporter is rather ridiculous.

The CEO – Jeremy, was copied in all the correspondence email all the while. Until now, I hear nothing from him.

Call this an isolated case, human error or miscommunication.

The fact that nobody from NOA reached out to me until now, is a statement by itself.

I can’t leave this review on their website but I think everyone should know my ordeal with NOA.

Beautiful pictures, beautiful website, great pre-sales service, positive reviews. That’s what I thought too.

For now, avoid at all cost.

review Written on 10/07

Decided to drop a review after a month or so sleeping on it. Comfort wise i would say normal but i still do not get the deep sleep like before always. Might consider doing a return in a few weeks time.