Picket&Rail is Singapore’s Premium Solid Wood and Designer Furniture Store. Picket&Rail made its name originally in American inspired Solid Wood Furniture.

Picket & Rail Holdings has been in Singapore since 1999 and has furnished more than 200,000 homes. It specialises in furniture and home furnishings.

It truly believes that its customers should deserve the same quality of furniture for every bit of money well-spent. With over 12 years of experience in retailing, exporting, manufacturing and designing furniture, it learnt and heard plenty. Time after time, customers have come up telling of how they are still using its beds, dining tables, chairs from decades ago. It believes that quality is the best advertisement. Time changes but it strives to make sure that its quality doesn’t.

Since the beginning, Picket & Rail has provided a wide range of quality furniture for different customers’ needs, at a wide variety of prices. Quality can be expressed equally well in a sturdy, wooden stool and an opulent full-leather sofa. No matter the product, it makes sure that the best quality of furniture reaches its customers, and perhaps someday the children of the customers. It does not believe in low-price, low-quality products.

Picket & Rail believes that items of furniture should not be mere physical objects – but that each piece has a cultural value as well. It aims to deliver furniture that speaks, with each line and texture telling a story. Furniture not only to live in, but to live through. From the sturdiness of Americana to the casual sophistication of the Modern Classics, Picket & Rail brings style to your homes. It delivers Thinking People’s Furniture.

The woods used in Picket & Rail’s furniture are always 100% sustainable, derived from legal sources, light on chemicals, and built to last. Longer lasting furniture means less disposal. Less disposal means less furniture ends up filling up a dump or being incinerated into polluting, black smog. Responsible logging processes hurt the operations of illegal loggers who often use child labour and other unethical means. Picket & Rail protects the Earth because it is the only home we have.

All Picket & Rail’s products are on the internet with clearly stated prices and product specifications. Its terms and conditions are spelled out in simple language.

Picket & Rail also

  • provides a three year structural warranty
  • provides free delivery and assembly for all premium items
  • provides a 10 year warranty for our premium mattresses
  • provides a first 14 days on-site service at no charge
  • provides a hotline phone service
  • provides an email and sms contacts to receive customer issues
  • provides customization service for our Cavalli Fabric Sofas
  • provides 5 physical showrooms to view the quality of our products before ordering online
  • provides you on best advice for Wood Furniture
  • provides the widest choice of Modern Classic Model Options in the Island, and much more.

Address

Our Address:

25 Tagore Ln, #02-09, 787602

Telephone:

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Email:

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Kiera June 15, 2020 2:48 am
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Customer service is terrible. We are looking at promotion bundle for the kids furniture and dropped WhatsApp to their office number, per their website recommendation. The questions include important questions like whether the furniture has child safe features and is there a way we can view (perhaps even if can’t see physically, do via video call) so that we can see that it is indeed easy to use when we carry baby. The customer service do not seem keen to sell and we had to probe for answers to our questions. To be honest, we were very keen to purchase but now we lost all interest. Not sure if the customer service after that will be terrible too. By the way, the promotion bundle is also not extremely cheap, it still calculates to $1.5K

farhan, aug 2015 May 29, 2017 3:51 am
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When my wife and i purchased our wallpaper from them earlier this year at marina square branch, we dealt with one of the sales man and we purchased two rolls of wallpaper to be install at our new bto flat.

We paid 50% of the invoice to allow upcoming works to proceed and both parties have agreed on paying balance 50% upon completion on the same day.

As wallpaper is installed on the last after all reno, we have reached this stage of getting them to install.

As we called to arrange, we realized previous sales person has left the company and another is serving us.

Anyway, down to the point. Now they insist us on paying 100% before they start work. Sales man was explaining how company has the rights to protect themselves, when you buy things from mall all pay upfront full. I told him we can pay upfront full for any and receive it immediate. Now they will only start work once we make full payment, or rather, do only 1 roll as we have paid for 50%.

They did not honour from their initial dealings.

We are very willing to pay once job is done well and satisfied – not being forced blindly to pay without seeing anything. Main thing was they could change dealings like this as they like.

I hope the above can serve others well as a good reminder that before making deposits, company can change their policy anytime and disregard and any commitment previously.

Woolly. jan 2015 May 29, 2017 3:50 am
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Experience & Professionlism

I would consider myself rather unfortunate in buying tables and chairs from Picket & Rail. Therefore I am writing this post to warn others not to repeat the same mistake as I did.
I bought my whole dining set – table and chairs from them. I also bought a hatch chair, lounge chair and 5 fibreglass chairs from them. Their furniture wasn’t cheap and from their brochure they claim they made quality replicas from designer range at factory prices – I’d say these are rather low quality replicas.
After I paid quite a substantial amount of money, I am made to wait 2 to 3 months for their factory to “custom make”. When the delivery date is due, they deliver poor quality items – one of my fibreglass chairs has glue at a prominent spot and cannot be scrubbed off. Two of my dining chairs had poor stitching for the leather cushions and they brought the wrong wooden frame plus nails for my dining table so they couldn’t assemble it. Very poor coordination effort!
In the end, I waited for more than one month for them to replace my chairs. And I had to keep chasing their delivery department because it seemed they had forgotten about me. And mind you, their customer line is not easy to get through.
The worst deal is the fibreglass chairs which I have bought for my study. The chairs are as heavy as a rock and the fibreglass chipped off easily. If you are not careful, the spray paint comes off easily. I don’t think you can get rid of stains easily without affecting it’s paintwork. For a chair which costs $390, it’s definitely not worthy of its price. You can take a look at the photos below to see the scratches. And I hardly sat on them.
There are much cheaper replicas of such chairs around at other furniture shops such as fortytwo.sg and you can get them at fraction of $390. The material is also lighter and scratch proof.
So you can decide where you want to spend your money.