U-Gate Design PTE LTD

it is always a lovely thing to share;
especially if you have a wonderful experience…

contacted ms serene, a very friendly lady who listens and gives good advice on our renovation requirements for a study room gate and a window which opens out from the kitchen to the living hall

compared quotes from other vendors;
u-gate has the most competitive quote coz serene gave us discounts and met our budget

measurements were taken;
workmen came and fixed the gate and window with such skills that brought us back to old times…fine workmanship- the skilled workman is Dafu

it is with much delight that we share this experience…

thumbs-up

This is a very terrible company. Poor workmanship. Overprice grille. If this isn’t bad enough, the following will be disaster. Totally refused to follow up with rectification work after poor job done. Said that warranty only cover certain items only. In the first place, my grille was install poorly for a start and they move on and said is under warranty claim. Is very difficult to argue with this kind of uncle’s type of argument. Overall a company that you might want to consider only when you really have no more options for your new home.

I have a really bad experience with this company, U-gate Design PL.
My windows and grilles were installed in mid February 2020. But one month later, I am still chasing them for a solution to my windows problem. To be honest and objective, the slim grilles have no problem.
I had been following U-Gate Design PL on their FB page and was keen on their slim grilles. They looked quite credible as they claimed they had registered patents for their grilles and were always mentioning/hash-tagging BCA and HDB in their posts. Only a company looking to build up a reputation would do so. The FB reviews were also quite good, but now, they have been switched off, so I am not able to check back or post there.
I had done my search online for other reviews and there are at least 2 documented bad reviews, and I chanced upon this thread today, so mine would be bad review number 4. I didn’t think I would be so unlucky, or how badly will a windows and grilles job be done.
I had asked for a quote and one of their staff was sent to take measurements. The next day, the owner, Mr Goh called back and made it a point to talk about safety while discussing the type of windows and grilles I had in mind. Of course that impressed me and I kept it in mind while shortlisting other contractors. He also mentioned that I might have a rain water leaking problem for my kitchen windows. I told him the ledge above protrudes out quite a bit and shouldn’t be a problem for my windows, Thinking back, this should have been a trigger for me to be careful, most likely it is a problem they face with other customers.
My requirement was for 4 track sliding windows for living room and kitchen, 3 tracks for 2 bedrooms and casement windows for master bedroom. The grilles were their patented double track slim grilles. They had to outsource for the 4 track sliding windows to another supplier as U-Gate only had 3 sliding tracks for 3 big windows. I didn’t want big windows.
My house is a 4NG HDB flat and I was only doing a windows and grilles job. I have lived in houses with both casement windows and sliding windows. Casement windows do a good job of blocking noise when closed. Sliding windows need to have morhair at their bottom edge to block out dust, noise and wind howls. I always thought the morhair was to block the dust, but now I understand that it is also meant to block as much wind as possible.
They did not bring anything to protect my tiled floor and just spread out all the metalwork. I was surprised and waited a while but they continued working. Luckily, I had some old cardboard boxes which I took out and told them to place on the floor and then work with the grilles etc, barely had enough.
Apparently, they had brought the wrong windows for the living room and kitchen and 2 of their staff began arguing, another bad sign. So one went back to the factory and brought another set of windows. I managed to do an inspection round and caught a few issues with the same windows and they corrected it. Made payment in full when they left.
My horror began the next few nights (same night I was too tired after the cleaning). I have no blockage for my living room and adjoining bedroom, so the wind can be very strong at times and blow for hours. When I closed the windows at night, the wind howls very badly through the gaps at the bottom of the windows. So first thing I did was check the windows and see if there is something wrong. Then I went online to find out what was happening. The wind will blow through any window gap and can have different frequencies. And there were some solutions depending on what kind of windows you have.
I called up the admin, they sent another staff who understood the noise through the gaps was an issue. He went back and nothing happened. Then I chased the owner and he returned my call. Mr Goh started arguing that the windows don’t shake and no one else has a problem. When I checked one of the online reviews again, the customer had complained that he had ended up with loose and shaking windows, so that’s what I had to listen to while keeping my anger and frustration in check.
I have a whatsapp chat with him and since he was arguing too much on the phone and wouldn’t listen to me describing the problem, I typed it all out the next morning. He had basically refused to acknowledge the actual problem, although he says he has been in the industry for 35 years. He said he would look for a solution from his supplier. He arrowed them for the problem, when in fact, his own 3 track sliding windows also had the same gap problem through which the wind howls. He also said not to put the hope on him for the solution.
U-Gate and Mr Goh have chosen to ignore me, thinking I will just keep quite and go away. They also promised guarantees and warranties but no action yet. The windows have a basic design flaw if their windows cannot accommodate the morhair or insulation seals. So what is the point of taking out patents when they can’t even get their basics right?
This review is meant for other people to think carefully before engaging with this company and parting with their hard earned money. I will look into my available options to get some action taken and fix my wind noise problem. Will update again if U-gate will fix my problem or not.

Quotation came, then come to my house for measurement. After which proceeded to design selection, keep saying if you want this design got to add money, want top window panel to have grill add money.

Initial deposit say 50% but when collecting, ask for full payment.

Not reliable business owner to deal with. Be careful of this company or else you might regret later.

Although the product is good, but the workmanship, service and professionalism is lousy.
Firstsly the window was too shaky, loose after installing, have to ask them to comeback and adjust it.
After a week we found another problem, the is a hole outside the casement window parapet. Informed them and they just use silicon to seal it instead of cement.
There is no reply on email we send. We email to ask do we get an official receipt since full payment had been settled and also some photocopy documents till now it been few weeks no reply and we didn’t received anything.
It totally got MIA.
Very disappointed with their service, it seem like majority of the company are the same once money received job done, case close. No after sales service or follow up.

Unrated