Polybuilding Singapore Pte Ltd

Bad experience.Really regret buying marble tiles from Polybuilding. Before buying, the salesperson promised me that they can replace/change certain pieces during dry lay inspection if their condition is bad, & their Invoice stated warranty- they promised me free replacement of any tiles broken or damaged within 48 hours after delivery. The salesperson Kenny Gan’s service attitude is terrible like shit after i paid for marble. Firstly, they do not provide on site measurement or draw marble layout plans for customers, & totally unapologetic abt this lack of service. This is drastically different from my previous Marble tile supplier, Weilun from Yuen Feng marble, who offered all these services willingly & FOC during my previous property reno. I really regretted letting my husband choose Polybuilding this time. Secondly, during dry lay inspection, when i spotted many marbles with long cracklines that ran all the way to their edges & asked Kenny Gan to replace them, he turned down my requests flatly, saying these can be easily polished away later. Contractor advised that these cracklines will weaken the marbles & posed difficulty during installation, so i asked for replacements. Then Kenny gave me a black face & claimed that he did not have any tiles left to replace those. When i explained that it’s better he helps to find replacement tiles now rather than waiting later till delivery; if those marble tiles crack upon delivery, i still have to claim their warranty. Then Kenny retorted very rudely, “What warranty?!” , which could meant he was trying to go back on their promise about free replacement of broken tiles within 48hrs. I had to get Masie to help me take over the dry lay inspection. Only then miraculously the workers showed me that there were actually some more tiles inside a crate which can replace the cracked tiles.It turned out that Kenny lied. In the end, this guy still delivered poor quality marble tiles to me (u can refer to my picture attached in google). It was pretty obvious they tried to patch up long cracks with some epoxy glue, which had whitish colour tone because the marble tiles were beige. They r totally different from the beautiful sample tile that they showed me during my first visit of their showroom. this is a Dishonest supplier trying to push poor quality cracked marble tiles to me. Alot have cracks across the edges and some were broken but Kenny claimed that he had only 4 marble tiles available to replace, which were not enough to replace all the cracked ones. I will never ever recommend anyone to buy marble from this supplier.These salespeople never give honest disclosure to customers before buying that this particular characteristic long fissures cracklines of Anatolia Beige requires patching with epoxy polishing, that is actually more expensive than normal polishing, if they want to patch those cracklines. If they had been more honest with me abt this, i would have chosen other type of marble. I pray there will be fewer customers getting cheated by them. If u want to deal with these guys, u got to b careful..