Rezt & Relax Interior

– Took 5 months to complete a 5 room bto with only minimum carpentry work.
– Gave false information to mislead us into signing with them by telling us they have their own carpentry workshop and work is not outsource.
– Quoted 80 to 100% higher than other ID but service level and designs (no designs) could be justified with the high quotes.
– Paid $1700 design fees to the so call interior designer (Alexis Choong)but did not get any design proposal. We realized later she is just doing co-ordination jobs and pretends to be a designer..
– Scratched our laminate main door and flooring after we rejected her high quotes for electrical work.

Just had my renovation done with R&R 2 months back and they gave us a nightmare.
1) Wrong measurement done by the ID-
a) Fridge could not fit in after all the kitchen cabinets were build. Need to redo.
b) “Forgot” to build electrical point for oven . Need to dismantle all kitchen cabinet again and redo.

2) If you don’t use their electrician which was quoted $4000. This is what they will do
a) Punched two holes on your laminate flooring and called us to inform ” Your flooring has 2 holes ., suspect its done by your own electrician”. Despite the flooring was covered and protected by card boards???

3) ID attitude changed once contract was signed. Sloppiness is the name of the game.
a) Whatever issues were encountered , she would told us ” Is not my fault. it was the carpenter , vendors , electricians and even the owners’ fault. Except herself.

We don’t believe all the designers in R&R are such standard. Was just bad luck when we met her at the door and engaged her. A hint – This ID is from Ipoh.

Danielle was always contactable during our renovation so it was good how we can seek her help whenever we had queries. She shared with us a lot of vendor’s contacts, which made sourcing for materials and furniture much easier for us. The renovation costs also came down to an amount which was well within our budget. There was a slight delay in the renovation but a small delay in a renovation is pretty much unavoidable.

I’ve engaged them. Terrible service. Measurements done wrongly and Incompleted works. I stayed half year into my house and those items they built are already going thru wear and tear! They even managed to find me and told me to remove my post so that they will rectify the problem but they didn’t fulfill their promise. Too much hidden costs and keep asking me for money even though the job wasn’t completed. I regret succumbing to their tactics and paid them full. Now I have problems getting work done and getting my money back. If u don’t mind throwing away money for lousy and substandard service, getting threatened by IDs bosses, irresponsiveness and taking their own sweet time by not handing over your house to u, Causing a lot of inconvenience, put plane by their staffs, and doing all clean ups / debris by yourself, pls go ahead and engage them. They successfully created a phobia in me engaging an ID in future

Just to share my recent experience with R&R. Signed up with them at an Expo exhibition, with ID Angel** W**g. On the spot, she gave a quotation of what I had required, and even signed a piece of paper stating that the prices of my add-ons will not change with time. Months later after a few rounds of revision, I compared the latest quotation with that piece of paper, the add-on item prices had been jacked up (she probably thought I don’t check). Then she was never available on weekends to meet, kinda questionable when I tried to even book her in advance. On one occasion, I asked if she was too busy for me. She replied she was ‘waiting for another customer to reply’ first – concluded that I wasn’t ‘on par’ with her other clients, maybe theirs was a bungalow? Then the 3D drawings never once came on time, I had to constantly give her a reminder past deadline to ask for it. Her creativity was only so-so, very run-of-the-mill type.

Then without seeking my permission, she posted the 3D drawings of my apartment on her R&R profile as a completed job, costing only $20K taking a total of 3 weeks to complete. Today, I have not even been issued my keys, and her then b&w quotation to me was $50K, with estimated 8 weeks renovation time. This is tantamount to pure dishonesty and deceit to consumers.

When I called up R&R to lodge a complain, I could only reach as far to the company’s personal assistant. No official apology was ever given by R&R management.

Since then, I had met up 5 other ID firms for a quote with same specs. They responded with prices half of what Angel** W**g had quoted, and with unique designs. IMO, large commercialized firms tend to be topline driven with less creative juices. Most of their ideas are just ‘copy and paste’ from previous jobs. In fact, one of the concept images that Angel** W**g had presented to me, was an original job done by my current ID. Through my experience with these other ID firms, I feel smaller firms are hungrier for business, more customer-focused, and definitely full of creativity and zany ideas.

Never mind lifetime warranties – if my TV console should ever fall apart, I should be concerned about the workmanship of that ID firm rather than the free patchwork!