Faced with an ageing population and shrinking floor space area for new homes, Klassico International recognized the need to have practical laundry drying solutions for future homes. These systems should be convenient, easy to use, neat, space saving and minimal effort to operate to suit the young and the elderly. Hence, Premierz Laundry Collectionz was conceptualized in 2010. Since then, Klassico International have continually sourced suitable clotheslines products from the region to meet customers’ modern lifestyle expectations. Our VeriEazy and Stainless Steel Smart Lift range are best sellers and favorites among our customers, with the quality features exceeding those that are presently available in the market.
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Got their Smart Lift 88. Not so smart after all. For a household of 2 adults and a baby. This system lasted us for a year. Just in time when our warranty was over a week or so, the mechanism starts to fall apart. Replacement parts cost are high. Paid a premium but quality and overall looks cheap.
Regretted selecting this company for our laundry system. Please look around for others!
Rope got damaged after 9 months of usage. Called for a replacement as it comes with one year warranty (indicated in website) Company claims that rope is not part of the warranty and highlighted that the rope is probably damaged due to user’s fault. This clause was not indicated in the website and user was not communicated verbally or via email during sales process. In addition, the website indicated that the system uses a durable nylon rope. The word ‘durable’ is vague and subjective (see below for more explanation).
1) System is a moving mechanism. If the metal parts fails within a year due to wear and tear, will the warranty still valid? If the warranty covers the system but not the rope, it is the same as saying the bicycle frame is valid for warranty but the bicycle chain is not. In this case, the user sees the rope as part of the total system in order for the clothes rack to function.
2) Company claims that user may have overload the system. The system holds up to 25kg (specs based on company website) and a washing machine typically wash up to an average of 10kg. There is still a buffer of 15kg. Based on principle of engineering design, the weight limit typically factors in buffer. i.e. it should be able to hold up at least 20% to 30% more weight but not recommended as it may affect the product life span.
3) Based on limited understanding of nylon ropes, a (generic) nylon rope typically hold up to a high breaking weight depending on exact material composition, number of strands and diameter. Once again, based on principle of engineering design, the designer will typically select parts (rope in this case) to suit the system design. From the way the rope is damaged, it is assessed as a case of poor material selection. Understand that company is not the system designer and is only a distributor. However, the cost for the poor selection is now borne by consumer. It is understandable and logical that things will fail (especially with wear and tear) but I opined that it is not fair for the consumer to borne this cost within one year of purchase.
For other consumers’ considerations.